Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
All our items are FREE shipping now.
Can I change the charm for my order case?
yes of course, just leave me an order note for changing the charm you need.
Can I change my order shipping address?
yes of course, during the order pending for shipping status, you can contact us for changing the shipping address, if the order already shipped, the shipping address can not change.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.